Shipping & Turnaround

Turnaround Time

All HatLink products are custom-made to order. Our standard customer turnaround target is 14 days after artwork approval. Orders of 48+ hats receive a 10 days priority turnaround. These are calendar-day targets.

The turnaround clock starts after:

• Your payment clears.
• Your artwork file is received and approved by our team.

Orders where artwork is uploaded after checkout will not enter production until the artwork is received and approved.

The “Get them by” date shown during ordering uses this turnaround target. Artwork approval delays or carrier delays can move the estimated date.

Shipping

We ship via FedEx to addresses within the United States. Once your order ships, you will receive a tracking number by email.

• Domestic shipping: Typically 2–5 business days after dispatch.
• International orders: Contact us at info@hatlink.app for a quote.

Rush Orders

We do not guarantee rush production. If you have a hard deadline, please contact us before placing your order at info@hatlink.app and we will do our best to accommodate.

Shipping Address Errors

Please double-check your shipping address before completing checkout. HatLink is not responsible for orders delivered to incorrect addresses provided at checkout. Address change requests must be submitted before production begins.

Questions?

Email us at info@hatlink.app.