Returns & Refunds

All Sales Are Final on Custom Orders

Because every HatLink product is custom-made to your specifications — including your logo, hat style, color, and decoration — we cannot accept returns or issue refunds for orders that were produced correctly as specified.

This includes situations where:

• You change your mind after production begins.
• You ordered the wrong quantity, color, or style.
• The product matches the mockup you approved but differs from your expectations.

Damaged or Defective Items

We stand behind our craftsmanship. If your order arrives damaged, defective, or with a production error on our part, we will make it right. Eligible issues include:

• Embroidery damage (loose threads, torn stitching, unraveling).
• Shipping damage (crushed or structurally damaged hats).
• Production errors (wrong logo, wrong color, wrong style vs. what was ordered).

To request a refund or replacement for a damaged item:

1. Email info@hatlink.app within 7 days of delivery.
2. Include your order number and clear photos of the damage.
3. We will review and respond within 2 business days.

Refund Method

Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider.

Questions?

Email us at info@hatlink.app.